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| Site Administrator’s Login |
| Enter May I Help You Zone Live Chat system |
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| ‘Home Page’ |
| Summarizing Current Plans and Add-ons |
| Review your services with us |
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| View Transcripts |
Review recent conversations of your Agents/Operators Categorized by Operators,
Users with their IP Addresses, Browser Category, Country with Date and time of Dialogue |
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| View Statistics |
Track your web traffic with particulars of Visits such as the IP Addresses, Country,
whether live chat was entered into, Browser,
The Pages visited on your website and the date as well as the time of such visits |
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| Edit Preferences |
For Site Administrators with options of editing preferences Enable or Disable
functions such as Pro-Active Chats, Automatic Mailing of Chat Transcripts,
Customize Templates, Logos, Status Symbols |
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| Your Account Information |
For Site Admin
Create or Edit your account information such as Name, User Names for the system,
Manage Passwords and Email Addresses (for Auto Transcript Mailers) |
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| User Login |
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For Users/Online Visitors to enter into Live Chat with Operators after
supplying their details such as their name, Email Address and Phone Contacts
“Facility of Pro Active Chats initiated by Operators with Online Visitors” |
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| Chat Initiation |
| Initiation of Live Chat with Operators as viewed by Users/Online Visitors in their Browsers |
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| Live Chat is On |
| Chat Interface as viewed by the user during his/her dialogue with the Chat Agents/Operators |
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| Operator Alert |
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| Operator’s Interface |
| Operators Chat Interface on May I Help You Zone Live Chat System |
| View Online Visitor Status, Initiate Pro-Active Chats, Manage Knowledge Base. |
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| Operator End |
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| Live Chat Operator Status |
Live Chat button on your site displaying Offline Status
Manage Operator’s Online or Offline Status from Site Admin Interface |
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| Live Chat Operator Status |
Live Chat button on your site displaying Online Status
Customize Status Buttons from Site Admin Interface |
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| Prompt chat screen |
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