| | We believe in understanding your products and services as if we are an integral part of your organization and it is this spirit which enables us to offer quality service at all levels across diverse industry verticals. We follow a systematic approach before we start providing online real time chat agent support for your website. | | | | | |  | | | | | The process initiates with primary interactive sessions at two level Level 1 – Interaction with the Website Owner/Marketer or related individuals who seek our services Level 2 – Interaction with certain key clients of the Web Site Owner/Marketer (as recommended by the owner/marketer) The above levels of interaction enable us to gain a preliminary understanding of the products/solutions offered with which we start building the knowledgebase to be used by our agents for providing customer support. It is at this juncture that we also agree to the terms and condition of the service which we will offer to you. | | | | | Post interaction with you we take our time to prepare the knowledgebase during which we solicit your feedback and our experts prepare the Knowledgebase required to train our customer support agents for your products/services | | | | | | Post your approval of the knowledgebase we start the training process of our customer support agents where we continuously interact with you so that we can keep the agents updated as per your requirements. If you opt for Dedicated Operator Services then you can yourself train the agents for which we would provide infrastructure support. The training is successfully completed only after satisfactory validation by us as per the scope of work decided and finalized after your satisfactory audit of the same. | | | | | After the training validation we prefer to conduct Mock Support Sessions with your representatives in order to assess the quality of customer support and set benchmarks for performance of our Live Chat Agents. Post satisfactory assessment from your end the next step is to validate the customer support process with certain key clients nominated by you so as to test the robustness of the system as if in real service. | | | | | | On successful completion of the pilot testing and assessment of the same, we can launch the Live Chat Support with a Live Chat Now interface set up on your website and our support agent managing the customer interaction on your Behalf. | |
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